Returns & Exchanges

At Sub-Shop.com, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible retail items. If your order doesn't meet your expectations, simply follow our streamlined process to initiate a return or exchange for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Sub-Shop.com account, navigate to your order history, and select the items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided in your confirmation email to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.