Frequently Asked Questions

Everything you need to know about shopping with Sub-Shop

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How do I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to be eligible for a full refund or exchange.

Which payment methods do you accept?

Sub-Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How can I contact customer support?

You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing support@sub-shop.com. We aim to respond to all inquiries within 24 hours.